Refund Policy

Last updated: December 23, 2025

Quick Summary

  • ✅ 14-day money-back guarantee on all purchases
  • ✅ No questions asked for first-time refunds
  • ✅ Full refund if technical issues prevent usage
  • ✅ 24-48 hour processing time for approved refunds

1. Refund Eligibility

14-Day Money-Back Guarantee: You may request a full refund within 14 days of purchase if you're not satisfied with your purchase for any reason.

Eligible Purchases: All digital products including:

  • Individual prompt purchases
  • Prompt bundles and packages
  • Premium subscriptions (pro-rated for unused period)

Non-Eligible Purchases:

  • Purchases made more than 14 days ago
  • Free prompts or promotional items
  • Purchases that have been previously refunded

2. Refund Reasons

We offer refunds for the following reasons:

✓ Technical Issues

The prompt doesn't work as described or contains errors that prevent proper usage.

✓ Quality Issues

The prompt quality doesn't match the description or preview provided.

✓ Duplicate Purchase

You accidentally purchased the same prompt multiple times.

✓ Not As Described

The prompt significantly differs from its description or advertised features.

✓ General Dissatisfaction

No questions asked for first-time refunds within 14 days (one per customer).

3. How to Request a Refund

Step 1: Contact Support

Email us at refunds@prompter.to with:

  • Your order number or transaction ID
  • Email address associated with your account
  • Reason for refund request
  • Any supporting details or screenshots (optional)

Step 2: Review Process

Our team will review your request within 24-48 hours. We may contact you for additional information if needed.

Step 3: Refund Processing

Once approved, refunds are processed to your original payment method within 3-5 business days.

4. Refund Processing Time

1

Review: 24-48 hours

We review your refund request and send approval notification

2

Processing: 3-5 business days

Refund is processed to your original payment method

3

Bank Processing: 5-10 business days

Your bank or card issuer processes the refund (varies by institution)

Note: Total refund time may vary depending on your payment method and financial institution.

5. Subscription Refunds

Pro-Rated Refunds: If you cancel a subscription, you'll receive a pro-rated refund for the unused portion of your subscription period.

Cancellation Process:

  • Cancel anytime from your account settings
  • Access continues until the end of your billing period
  • Refund calculated based on unused days
  • Processed within 5-7 business days

No Cancellation Fees: We never charge cancellation or processing fees for subscription refunds.

6. Partial Refunds

In certain cases, we may offer partial refunds:

  • For bundle purchases where only some items are unsatisfactory
  • When significant time has passed since purchase (beyond 14 days)
  • For subscription refunds with partial usage
  • At our discretion for extenuating circumstances

7. Refund Limitations

Abuse Prevention: We reserve the right to deny refund requests if:

  • Multiple refund requests indicate a pattern of abuse
  • The prompt has been extensively used or downloaded multiple times
  • There's evidence of fraudulent activity
  • The refund request violates our Terms of Service

One-Time Courtesy: We offer one no-questions-asked refund per customer as a courtesy. Subsequent refund requests will require a valid reason.

8. Post-Refund Access

Once a refund is issued:

  • You will lose access to the refunded prompts
  • Downloaded files should be deleted from your devices
  • You may not continue to use the refunded content commercially
  • Account access remains active for future purchases

9. Chargebacks

Please Contact Us First: Before initiating a chargeback with your bank or credit card company, please contact our support team. We're committed to resolving issues quickly.

Chargeback Consequences: Chargebacks initiated without contacting us may result in:

  • Immediate account suspension
  • Loss of access to all purchased content
  • Inability to make future purchases
  • Additional fees to cover chargeback costs

Note: We're here to help! Most issues can be resolved quickly through our support team.

10. Contact Information

For refund requests or questions about this policy:

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